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AIC365 FAQ — Common Questions & Support Guide

All the questions that come to mind before you start betting — whether you need an app, how to claim your bonus, whether there are any withdrawal fees — are answered here in plain English.

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❓ AIC365 FAQ — All Questions Answered in Bengali 📱 No App Needed The Full Experience on Mobile Browser 🎁 On Your First Deposit 100% Welcome Bonus 💸 On Withdrawals No Hidden Fees 🏏 From cricket to football — Betting on All Sports 📞 Still Need Help? Ask Us via 24/7 Live Chat ❓ AIC365 FAQ — All Questions Answered in Bengali 📱 No App Needed The Full Experience on Mobile Browser 🎁 On Your First Deposit 100% Welcome Bonus 💸 On Withdrawals No Hidden Fees 🏏 From cricket to football — Betting on All Sports 📞 Still Need Help? Ask Us via 24/7 Live Chat
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How to Get Help on AIC365

If you can't find what you're looking for in the FAQ, reach out to us directly — through any channel, at any time.

24/7 Live Chat
The fastest way to get help. Chat with us in Bangla and get a response in an average of 2 minutes — active around the clock.
Email Support
For complex issues, write in with the details. Send your message to support@aic365.click and you'll get a thorough reply within 24 hours.
This FAQ Page
The most common questions are already compiled here. You'll often find the answer without ever needing to contact support.
Topic-Specific Guide Pages
There are dedicated pages for each topic — bonuses, payments, VIP, Sports Betting — read through them for a deeper understanding.
Fully in Bangla
All support at AIC365 is available in Bengali. Not knowing English is no barrier — our team is completely comfortable communicating in Bengali.
Judgment-Free Support
Ask us anything, no matter how basic it may seem. We never judge — we just help.

Frequently Asked Questions

The most frequently asked questions about AIC365 are all compiled here. Click directly on the topic that applies to you.

Mobile

There's no need to download a separate app. AIC365 is a fully mobile browser-first platform, which means you can do everything straight from Chrome, Firefox, or any modern browser on your phone.

Here's everything you can do on AIC365 from your mobile browser:

  • Playing live casino and slots games at full speed
  • Sports Betting & Cricket Live Bet
  • Direct deposits from bKash or Nagad
  • Viewing Withdrawal Requests & Transaction History
  • Claiming Bonuses & Managing Account Settings

Android or iPhone — the experience is the same on both. Opening aic365.click in your browser automatically loads the mobile-optimised version. If an official app becomes available in the future, support will let you know.

Bonus

Claiming your AIC365 welcome bonus takes just two steps:

  • Step 1: Complete your registration — enter your name, mobile number, and password, then verify with an OTP.
  • Step 2: When making your first deposit, make sure the "Activate Bonus" option is turned on — then proceed with your deposit.

The bonus is then credited to your account automatically. For example — deposit ৳500 and receive ৳500 in bonus, giving you a total balance of ৳1,000.

A few important things to know:

  • Maximum bonus amount up to ৳5,000.
  • Wagering requirements must be met to withdraw bonus funds (typically 10×).
  • If you'd rather play without a bonus, select "Continue without bonus" at the time of deposit — this makes withdrawals straightforward.
  • The bonus applies to your first deposit only — separate promotional offers are available for subsequent deposits.

If your bonus hasn't arrived, just tell us "I haven't received my welcome bonus" in Live Chat and it'll be sorted out right away.

Payment

AIC365 charges no hidden fees on withdrawals — whatever you withdraw goes straight to your account. However, your mobile banking provider may apply their own transaction charges; this is outside AIC365's control.

Withdrawal Limits (by method):

  • bKash: Minimum ৳300 — Maximum ৳25,000 per single transaction
  • Nagad: Minimum ৳300 — Maximum ৳25,000
  • Rocket: Minimum ৳300 — Maximum ৳20,000
  • Bank Transfer: Minimum ৳1,000 — No upper limit (after verification)

Processing Time: Most withdrawals are processed within 5–15 minutes. Bank transfers may take up to 1 business day. A one-time identity verification (KYC) may be required for larger withdrawal amounts.

If your withdrawal is stuck, contact us via Live Chat with your transaction ID and it'll be resolved quickly.

Sports Betting

Yes, AIC365 offers betting on football and many other sports — not just cricket. Here's what you'll find:

  • Football: Premier League, La Liga, Bundesliga, UCL, Bangladesh League
  • Basketball: NBA & International Tournaments
  • Tennis: Grand Slams to ATP Events
  • Kabaddi & Hockey: Popular South Asian Sports Covered Too
  • Virtual Sports: 24-Hour Simulated Match Betting

How to Get Started: After logging in, go to the "Sports Betting" section from the menu. You'll see a list of all sports on the left — select your preferred sport, choose a match, then pick your bet type (1X2, Over/Under, Handicap) and enter your stake. For more details on market variations, Sports Betting page View.

Account Policy

AIC365's policy is one account per person. That said, two members of the same household can each register separately using their own identity and mobile number — this is perfectly fine, as the accounts belong to different individuals.

Not allowed:

  • One person opening two accounts using different mobile numbers
  • Creating a new account under a different identity to claim bonuses multiple times
  • Opening an account in someone else's name and operating it yourself

What's allowed: Two adult members of the same household can each maintain a separate account, provided they use their own name, their own mobile number, and their own payment method.

If you're unsure, explain the situation in Live Chat beforehand — the support team will confirm whether it's fine. If two accounts from the same address share an IP, a verification check may be triggered, but confirming your identity is all it takes to resolve it.

Transaction History

All your betting records and transaction history on AIC365 are stored within your profile. To view them:

  • Betting History: Log in → Profile icon → "Betting History" or "My Bets" — here you'll find the date, match, amount, and result for every bet you've placed.
  • Transaction History: In the same profile menu, look for "Transactions" — all deposits and withdrawals are listed there with dates.
  • Filter by: Use a date range to filter records from a specific time period.

Reviewing this history is an important part of responsible gaming — checking it once a month helps you stay on top of your spending. If you need older records or details of a specific transaction, email support@aic365.click with the transaction date and you'll receive a full breakdown within 24 hours.

Cricket Betting

Cricket is AIC365's most popular betting category. You can bet on all international series featuring the Bangladesh cricket team, as well as the IPL, BPL, and major tournaments.

How to bet on cricket:

  • Log in → "Sports" → Select "Cricket"
  • View upcoming or live match listings
  • Click on any match to view all available betting markets

Popular Cricket Betting Markets:

  • Match Winner: Which Team Will Win
  • Toss Winner: Who Will Win the Toss
  • Over/Under Runs: Total runs in a specific over — more or less
  • Top Run Scorer: Which batsman will score the most runs
  • First Wicket Fall: At how many runs will the first wicket fall

Live Betting: Yes, you can place bets on matches that are already in progress. Odds in the live market update after every ball, so you need to act quickly. Real-time scores are also available on the Live Betting page.

Didn't find your answer here?
If you couldn't find an answer above, reach out directly via Live Chat — you'll get expert assistance within 2 minutes. You can also email us at support@aic365.click.

AIC365 FAQ — In-Depth Guide

It's natural to have questions when joining any new platform. At AIC365, we believe that informed players have a healthier and more enjoyable experience. That's exactly why this FAQ page was created — so no one has to start their journey in the dark.

Playing on a mobile browser is now one of AIC365's strongest features. Since most people in Bangladesh access the internet via smartphone, AIC365 was built mobile-first from the ground up. No APK download needed, no searching the Play Store — just open your browser, type in the address, and you're good to go.

Bonuses can be confusing, but AIC365 keeps it straightforward — you get up to 100% on your first deposit. To withdraw that bonus, you'll need to place a certain number of bets (wagering requirement). This is standard practice across the international betting industry and exists to prevent bonus abuse. If you'd rather skip the bonus and play without any strings attached, that option is available too — and there are no withdrawal conditions in that case.

AIC365's commitment to zero withdrawal fees is something we take seriously. Many platforms quietly deduct small charges that aren't disclosed upfront — that doesn't happen at AIC365. Keep in mind, however, that if bKash or Nagad applies their own transaction charges, that is their company policy and not AIC365's.

AIC365 offers a wide variety of Sports Betting options. As a cricket-loving nation, cricket betting is the most popular choice in Bangladesh — but football, basketball, and other sports deliver the same quality experience. The live betting feature is a particular highlight: odds shift in real time as the match unfolds, and skilled players know how to make the most of that momentum.

It's important to have a clear understanding of our account policy. The "one person, one account" rule is enforced through IP tracking, device fingerprinting, and payment method verification. Creating multiple accounts to claim bonus benefits is a violation of AIC365's terms. However, two separate adult members of the same household are welcome to maintain their own individual accounts.

Many players overlook the betting history feature, but it's genuinely useful. Reviewing it at the end of the month helps you see where you're spending the most, and which bet types are performing best — insight you can use to refine your strategy. It's also a key part of responsible gaming.

If you can't find the answer you're looking for in this FAQ, the AIC365 support team is always ready to help. Ask anything via Live Chat — in Bengali, in your own words. No question is too small, and no question is off-topic. AIC365 wants every player to start with a clear understanding of how things work.

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